Privacy Policy for HC DTF STORE
This Privacy Policy explains how HC DTF STORE collects, uses, and protects your personal data when you shop with us. We comply with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and respect your privacy rights.
What Information We Collect
When you place an order with us, we collect your full name, phone number, delivery address, email address, order details (items purchased, quantities, prices), and WhatsApp contact number if you provide it. We also collect payment information through secure payment gateways, though we do not store your complete card or UPI details on our servers.
Why We Use Your Information
We use this information to process and deliver your orders, send order confirmations and updates, respond to your inquiries, and improve our services. Your phone number and WhatsApp contact help us communicate order status and delivery schedules. This use is necessary to fulfill the contract between you and HC DTF STORE.
Who We Share Your Data With
We share your name, phone number, and delivery address with our delivery partners only to complete order delivery. Your payment information is shared with our payment gateway partners using encrypted connections. We do not sell or share your personal data with third parties for marketing without your clear consent. Delivery partners and payment providers are bound by confidentiality obligations.
How Long We Keep Your Data
We retain your personal data for as long as necessary to fulfill orders and resolve disputes. Typically, we keep order-related data for two years. You may request deletion after this period, subject to legal obligations.
Your Rights Under the DPDP Act
Under India's Digital Personal Data Protection Act, 2023, you have the right to access the personal data we hold about you, request correction of inaccurate information, request deletion of your data (right to be forgotten), withdraw your consent for data processing at any time, and lodge a complaint with the Data Protection Board of India if you believe we have violated your rights.
To exercise these rights, contact us at the email address provided below.
Cookies and Tracking
Our website uses cookies to remember your preferences and improve your browsing experience. You can disable cookies in your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website.
Contact Us
For privacy concerns or to exercise your rights, please contact HC DTF STORE at the customer service email or phone number listed on our website.
Your account on HC DTF STORE
- An account is optional. You can order without one.
- If you sign in with your email, we keep your email address, the name and phone number you save, your saved delivery addresses and your wishlist for this store. We use them to show your orders and to fill in checkout for you.
- Signing in uses a one-time code sent to your email, which expires after 10 minutes. We don't ask for or store a password.
- Your details are used only for your account and your orders with HC DTF STORE, and are never sold. This store runs on a hosted e-commerce platform that keeps this information secure on our behalf.
- To have your account and saved details removed, contact us.